In case of dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:
Under the terms and for the purposes of the provisions of art.18, paragraph1 of Law 144/2015, of September 8, it is hereby informed that the competent alternative dispute resolution entity to which the consumer may resort is:
- CICAP - Consumer Information and Arbitration Center of Porto
- Rua Damião de Góis, 31, loja 6, 4050-225
- Phone:(+351) 22 550 83 49 / (+351) 22 502 97 91
- E-mail: firstname.lastname@example.org
Know your rights when you buy online.
More information at Consumer Portal (https://www.consumidor.gov.pt/)